Salesforce 4Q Profit Rises, Revenue Misses

By Katherine Hamilton

Salesforce posted a higher profit in the fourth quarter, but missed analysts' expectations for its revenue and its guidance for the year ahead.

The customer relationship management company posted a profit of $1.71 billion, or $1.75 a share, in the three-months ended Jan. 31, compared with $1.45 billion, or $1.47 a share, a year earlier.

Stripping out certain one-time items, adjusted per-share earnings were $2.78, ahead of the $2.61 forecast by analysts, according to FactSet.

Revenue rose 7.6% to $9.99 billion. Analysts surveyed by FactSet forecast revenue of $10.0 billion.

In October, Salesforce launched Agentforce, a foray outside of its core customer relationship management business. Agentforce uses artificial intelligence to automate tasks from a prompt, which may include human resources, information technology and financial reporting, Salesforce said. The new product focuses on sales, but the company aims to expand it to other industries as well.

Salesforce said it has closed 5,000 Agentforce deals since October, more than 3,000 of which are paid. Annual recurring revenue from data cloud and AI more than doubled from the previous year.

For 2026, Salesforce expects revenue of $40.5 billion to $40.9 billion, compared with analysts expectations of $41.37 billion.

In February, Salesforce said Robin Washington, the former chief financial officer at Gilead Sciences, would take over as CFO in March.

Write to Katherine Hamilton at katherine.hamilton@wsj.com